FAQ

FAQ

What after-sales services do you provide?​

After you receive the equipment, we will send engineers to your workshop to provide on-site services including installation, debugging, and operator training—we will not conclude the service until the machines operate normally.​

What support do you offer if equipment is damaged during transportation?​

We use reinforced packaging (wooden boxes + steel wire fixing) and purchase transportation insurance. If damage occurs, please provide a logistics damage certificate and photos within 7 days of receiving the goods—we will provide free replacement of damaged parts or arrange maintenance.​

What types of metal melting/casting equipment do you offer?

We offer a wide range of metal melting and casting equipment, including but not limited to steel melting furnaces, stainless steel melting furnaces, aluminum melting furnaces, copper melting furnaces, and gold/zinc melting furnaces, as well as aluminum ingot, copper ingot, and billet casting machines and aluminum billet continuous casting lines.

What aspects does a complete plant design plan include?

complete plant design plan covers the following processes: steel smelting, rolling, casting, heat treatment, internal and external insulation and anticorrosion of steel pipes, and scrap metal recycling. We not only provide equipment but also design production line layout, process flow, operator training, and maintenance plans.

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